We have an immediate opening for a Customer Relationship Liaison with a leading medical supply company. This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
Compensation:
Base: $42,000 – $50,000+
Full Healthcare Benefits
401K and company stock options
Mileage reimbursement
Location: Bellingham, WA
Responsibilities:
- Acts as a single point of contact for a specific account or accounts.
- Responds to customer needs, concerns and complaints in a timely manner.
- Consults with clients and referral sources on products and necessary equipment.
- Obtains all documentation to be scanned and batched at the Branch.
- Manages all follow-up functions with the account, post set-up.
- Oversees all transactions coming from a specific account(s), including all referral sources.
- Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
- Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
- Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
- Coordinates patient services with physicians and medical groups.
- Identifies and develops strategic relationships within the institution that will enhance patient care.
- Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
- Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
- May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
- Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
- Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
- Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
- Sets-up and delivers home healthcare products and services.
Qualifications:
- High School diploma required.
- Minimum of three years driving history required.
- Must be at least 21 years of age or older at the time of hire.
- Demonstrated ability to build and maintain solid working relationships with internal and external customers.
- Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
- Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
- Geographically located within the assigned territory.
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